All product warranties and guarantees are provided solely by the product manufacturer and the UK importers. If you have a claim under warranty, the moment you contact us we will act on your behalf to pursue your warranty claim. On most occasions products deemed faulty under warranty will need to be returned to either ourselves or the manufacturer/importer for further inspection, but this will be done in the quickest time possible and treated as a matter of urgency. If good quality images are available we may be able to use these to come to a conclusion. All warranty claims must include proof of purchase and must be discussed with us directly before goods are returned. In the event that a warranty claim is not deemed valid, we will not be liable for any costs incurred and we will not accept liability for any costs incurred throughout a claim for labour and/or other related charges. Warranty and guarantee are voided in the event that products have been modified or have been sold on to a third party. The warranty and guarantees lie solely with the first user.